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CaptionCall - Keep Patients Connected - No-cost phone captioning solutions

Contact Information

CaptionCall by Sorenson
4215 South Riverboat Road
Salt Lake City, UT 84123
Phone: 877-385-0936
Fax: 801-262-3182
Website: sorenson.com/providers/how-to-refer-a-patient/
Email: CCSupport@captioncall.com

Get Started with CaptionCall by Sorenson: sorenson.com/providers/become-a-provider/

 

 

Simplified Ordering

Patient Eligibility

How Can it be No-Cost?

Hearing Care Journey

Red-carpet Service

Testimonials


CaptionCall by Sorenson

Life is Calling


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Continuing Education

Introduction to CaptionCall by Sorenson
CaptionCall by Sorenson CEU courses
Presented by Stephen H. DeMari
Recorded Webinar
Course: #39313Level: Intermediate1 Hour
CaptionCall service and technology is available to all persons with hearing loss and who have difficulty communicating on the telephone. This course will help the Hearing Healthcare Professional describe the functionality and new features of the CaptionCall Phone, the CaptionCall Mobile App and the requirements for CaptionCall Services.

One Sorenson: Suite of Services
CaptionCall by Sorenson CEU courses
Presented by Stephen H. DeMari
Recorded Webinar
Course: #39314Level: Intermediate0.5 Hours
CaptionCall service and technology is available to all persons with hearing loss and who have difficulty communicating on the telephone. This course will help the Hearing Healthcare Professional describe the functionality and new features of the CaptionCall Phone, the CaptionCall Mobile App and the requirements for CaptionCall Services.

One Sorenson Suite of Services
CaptionCall by Sorenson CEU courses
Presented by Stephen DeMari
Recorded Webinar
Course: #38307Level: Introductory0.5 Hours
CaptionCall service and technology is available to all persons with hearing loss and who have difficulty communicating on the telephone. This course will help the Hearing Healthcare Professional describe the functionality and new features of the CaptionCall Phone, the CaptionCall Mobile App and the requirements for CaptionCall Services.

Introduction to CaptionCall and Internet Protocol Captioned Telephone Service
CaptionCall by Sorenson CEU courses
Presented by Stephen DeMari
Recorded Webinar
Course: #38306Level: Introductory1 Hour
People with hearing loss are at a distinct disadvantage compared to people with normal hearing when communicating on the telephone. This course gives an informative view of the FCC-regulated Internet Protocol Captioning Telephone Service, eligibility requirements, and the difference clear communication makes on an individual’s well-being.

CaptionCall Service & Technology Demonstration
CaptionCall by Sorenson CEU courses
Presented by Steve DeMari
Recorded Webinar
Course: #37360Level: Introductory0.5 Hours
CaptionCall service and technology is available to all persons with hearing loss and who have difficulty communicating on the telephone. This course will help the Hearing Healthcare Professional describe the functionality and new features of the CaptionCall Phone, the CaptionCall Mobile App, and the requirements for CaptionCall Services.

Videos

The Need for Captioned Telephone Service During the Pandemic

August 1, 2020

The need for Captioned Telephone service during the pandemic

Watch Video

Eddy the Ear Visits a Hearing Specialist

May 1, 2018

Eddy visits a hearing specialist for the first time and discusses what he can expect during his appointment.

Watch Video

Eddy the Ear: Breaking News

January 12, 2018

Eddy holds a press confernce to answer questions about his human's decision to seek a hearing specialist.

Watch Video

Eddy the Ear: Effects of Untreated Hearing Loss

July 7, 2017

Eddy discusses the social, mental, and physical risks associated with untreated hearing loss.

Watch Video

News

CaptionCall Phones Now Have Bluetooth

Low-Cost Internet Options for CaptionCall Users

CaptionCall, LLC Receives TIA-4953 Certification

CaptionCall Module v2.0 for Noah 4 Provides Ease in Certification for Hearing-Care Professionals

Articles

Hearing Loss & Aging: A Public Health Perspective
Frank Lin, MD, PhD

Improved Speech Understanding Using Closed Captioning on the Television and Telephone
Teresa Baker

The Importance of Television Closed Captioning and Captioned Telephone Service for People with Hearing Loss
Teresa Shipman, AuD

Ask the Expert

How is Hearing Loss Related to Cognitive Decline and Dementia?
Frank Lin, MD, PhD

What are a Few Effective Communication Strategies?
Frank Lin, MD, PhD

Communicate Confidently with CaptionCall
Jeffrey Bradford

Does CaptionCall meet Telecommunications Industry Association Standards for Amplification?
Jeffrey Bradford

Can Captioned Telephones Help My Patients Who Use Cochlear Implants and Hearing Aids?
Jeffrey Bradford

How can CaptionCall Offer a Complimentary Phone and Free Captioning Service?
Jeffrey Bradford

How Does Sociality Impact Quality Aging?
Suzanne Robbins

Why is Hearing on the Phone so Difficult?
Jim Rollins, BC-HIS

Who Needs CaptionCall?
Jeffrey Bradford

Interviews

An Introduction to CaptionCall by Sorenson & Internet Protocol Captioned Telephone Service
Steve DeMari, MS

Hearing Loss and Social Isolation: How IP CTS Can Help
Steve DeMari, MS

Interview with Frank R. Lin, MD, PhD
Frank Lin, MD, PhD

Access to the Telephone for People with Hearing Loss: CaptionCall’s Case Against the FCC
Bruce Peterson

Interview with Jeffrey Bradford, Director of Marketing, CaptionCall
Jeffrey Bradford

Resources

Scholarships for AuD Students

Audiology students - Apply starting November 1st for scholarships for the 2020-2021 academic year.

Overcoming Objections

Understanding common patient concerns about CaptionCall and how to address them

Provider Survey Results

See what Hearing Care Providers are saying about CaptionCall

Jumpstart their journey with a system for satisfaction.

Jumpstart their journey with a system for satisfaction.

Cultivate patient loyalty

Here are three ways you can make your practice thrive using CaptionCall.

Equal opportunity enjoyment

Chances are, trouble having phone conversations is a familiar complaint among your patients.

The sound of satisfaction

Our captioning phone and service address one of patients’ top frustrations and can help you gain their loyalty.

Trust. It comes through loud and clear.

CaptionCall was the first company to advocate for no-cost equipment. We continue to innovate captioning technologies and personalized services. And our focus isalways people first.

How to Order CaptionCall

Order CaptionCall in 90 Seconds or LessThree Choices—One Easy StepTo order a complimentary CaptionCall phone for your eligible patients, use the certification submission process that works best for you: Option 1 – Use the Captio

Why Choose CaptionCall?

7 Compelling Reasons to Choose CaptionCall 1 – Captioning ExcellenceSmoothCaptionCall offers SilkScroll®—a patented feature that sends captions in smaller groupings of text to the phone’s screen for a remarkably smooth flow

Making the Case for Sociality

Hearing loss is one of the most common causes of social isolation in aging adults. Studies reveal that sociality is the first line of defense when it comes to quality aging.

WHITE PAPER: The Importance of Captioned Telephone Service in Meeting the Communication Needs of People With Hearing Loss.

Captioned phones offer a valuable functional solution for about 16 million people.

CaptionCall: Professional Certification Form

Use this certification form to certify that the qualified patient has hearing loss and requires the CaptionCall service to use the telephone in a manner that is functionally equivalent to a fully hearing person.

CaptionCall: The Impact of Hearing Loss on Our Health

There may be a direct link between staying socially connected and our overall health, research shows. This confirms what many healthcare professionals have believed for years, that aging adults who stay socially connected live longer, happier,...

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