Privacy Policy

Last Modified: June 24, 2025

Introduction

We know that your privacy is important to you, and we work hard to earn and keep your trust. AudiologyOnline, LLC (“Company”, “AudiologyOnline”, “we”, “our” or “us”) respects your privacy and is committed to protecting it through our compliance with this Policy. The words, “you” and “your” refer to you as a user of the Site (defined below), either as a visitor, registered customer, or employee of a Company customer.

This Privacy Policy (“Policy”) describes the types of information we may collect from you or that you may provide when you visit our websites, including www.AudiologyOnline.com and any other websites directly owned by the Company or its affiliates and where this Policy is linked (collectively, our “Site(s)”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. Use of the Site is governed by the laws of the United States. When you provide us with information, you acknowledge that the information will be stored and processed on servers located in the United States.

This policy applies to information we collect:

• On this Site.
• In email, text, and other electronic messages between you and this Site

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company where this Policy is not linked or any third party (including our affiliates and subsidiaries); or
• Any third party (including our affiliates and subsidiaries), including through any application or content that may link to or be accessible from or on the Site.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree to the Policy, you may not access and use the Site. Your use of the Site signifies your acceptance of this Policy.This policy may change from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

• Introduction
• Children Under the Age of 16
• Information We Collect About You and How We Collect It
• Automated Information Collection
• How We Use Your Information
• Disclosure of Your Information
• How AudiologyOnline Handles Privacy and Security Internally
• Managing Your Information
• Your State Privacy Rights
• Entire Agreement, Additional Terms, Waiver, and Severability
• Contact Us

Children Under the Age of 16

Our Site is directed toward users who are at least 18 years of age and is not intended for children under 16 years of age. No one under age 16 may provide any Personally Identifiable Information to or on the Site. We do not knowingly collect Personally Identifiable Information from children under 16. If you are under 16 years of age, you should not use or provide any information on the Site or on or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of the Site, if any, or provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or user name you may use. We encourage parents and guardians to provide adequate protection measures to prevent children from providing information unwillingly on the internet.

If we learn we have collected or received Personally Identifiable Information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at webmaster@AudiologyOnline.com.

Information We Collect About You and How we Collect It

The information that you provide in each case will vary. In some cases, you may be able to provide Personally Identifiable Information via email or free text boxes, such as contacting us to request further information. When providing your Personally Identifiable Information, please provide only relevant information and do not provide unnecessary sensitive information, such as Social Security numbers, credit card information or other sensitive personal data, unless required for our services.

While you may use much of the Site without registration, some of the specific tools and services on our Site require registration. If you use our Site without registering, you may provide us general information to contact us (such as name, email, and phone number) and we collect other information about your use of the Site through the use of features like cookies and web beacons as described in “Automated Information Collection” section below. If you choose to register with our Site for educational courses or other services, we require you to submit Personally Identifiable Information, as described in “Personally Identifiable Information” below.

Automated Information Collection

We collect information about your use of our Site, special promotions and newsletters. As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about browsing actions and patterns, including:

• Details of your visits to our Site, including traffic data, logs, and other communication data and the resources that you access and use on the Site.
• Information related to the ways in which you interact with the Site, such as mouse movements and scrolling, referring and exit web pages and URLs, platform type, number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, statistical information about the use of the Site, amount of time spent on particular pages, date and time you used the Site, frequency of your use of the Site, error logs, and other similar information.

For more information on the types of cookies or other information collection tools used on our Sites, please see our Cookie Policy.

Personally Identifiable Information

Personally Identifiable Information is information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user, household or device (“Personally Identifiable Information”). We collect Personally Identifiable Information that you provide to us when you register as a user of the Site and/or when you update your user profile. Personally Identifiable Information means information that identifies a person, such as the person’s full name, home address, email address, telephone number, credit card information or any other information that would allow someone to identify or contact you. We use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific services you select, send you emails about Site maintenance and updates, and inform you of significant changes to this Policy as described herein. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to Company.

The types of Personally Identifiable Information we obtain about you depends on how you interact with us and our products and services. The following are the categories and specific types of personal information that we collect:

• Basic Identifying Information: Including your full name, postal address, e-mail address, phone number, birth year (optional), account name, username, or other similar identifiers.
• Government-Issued Identifiers: professional state licensure number.
• Device Information and Other Unique Identifiers: Including device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.
• Internet or Other Network Activity: Including browsing or search history and information regarding your interactions with our Sites, emails, or advertisements.
• Payment Information: Including credit or debit card numbers.
• Commercial Information: Including products or services you have purchased or considered; preferences; and rewards activity.
• Demographic Data: Including age, gender, and household information, some of which may include characteristics of protected classifications under U.S. state or federal law.
• User Content: Including your communications with us and any other content you provide.
• Audio and Visual Information: Including photographs, images, videos, and recordings of your voice that you may submit to us.
• Inferences: Inferences drawn from or created based on any of the information identified above.

Newsletters and Emails to You

At registration and at various times as you use the Site, you will be given the option of receiving recurring informational/promotional newsletters via email from Company and/or directly from third parties. At the time you sign up for our email newsletters or any time thereafter, you can choose to opt-out of receiving additional promotional emails from the Site.

In order to subscribe to such newsletters via email, we need your contact information, such as name and email address. You can unsubscribe from the newsletters by simply clicking on the "unsubscribe" link at the bottom of any email newsletter. You will be taken to a webpage where you can choose to update your subscription settings or unsubscribe from all Site newsletters. You may also unsubscribe or change any of your email preferences by clicking on the applicable links in your email newsletter or by changing your profile within the Site. If you are experiencing difficulties with our automated unsubscribe service, you can email AudiologyOnline Customer Service at webmaster@AudiologyOnline.com. Customer Service will unsubscribe you from that newsletter in 10 business days.

As a part of your subscription on the Site you may receive certain emails related to your account and Continuing Education Unit (“CEU”) activity. These emails allow the Site to communicate important information to our users.

In some cases, when you click on a link or an advertisement in an email or newsletter, your browser may be momentarily directed to the website of a third party which, acting on behalf of our Site, notes or “counts” your response to the email or newsletter before redirecting your browser to its proper destination; this redirection process may not be apparent to you.

When you use the Site's “Email a Friend” function or “Refer a Friend” function, our Site emails the article, invitation or other content you designate to your friend's email address and lists your email address as the sender. The Site uses the friend's email address only for the purpose of sending your friend the email you requested. While we store both email addresses, we do not use them for any other purpose unless disclosed to you at the time you send the email. When providing such information, you are solely responsible for obtaining the necessary consents and authorizations from any individuals in accordance with applicable data security laws and regulations, and we shall not be responsible or held liable for your failure to obtain the necessary consents.

Emails You Send to AudiologyOnline

Please note that while this Policy governs the data we collect from you via email, we cannot guarantee that any content, business information, ideas, concepts or inventions sent by you to the Site via email will be protected and are subject to your email provider’s policies and terms. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to our Site. We try to answer every email within 48 business hours, but are not always able to do so.

Discussion Boards and other Public/Classroom Forums

As a service to our users, the Site may feature discussion boards and other public/classroom forums where users with similar interests can share information and support one another or where users can post questions for experts to answer. We also offer online discussions moderated by professional experts.

Any information shared, including Personally Identifiable Information and your personal health information (“Personal Health Information”), that you reveal in a discussion forum, message board, “Ask The Expert” posting, or online classroom discussion is by design open to the public and is not a private, secure service. You should think carefully before disclosing any Personally Identifiable Information, health, or similar information in any public forum. This includes online course evaluations and comments. What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes.

Profile Information – Resume Data (if applicable)

We collect user information when you fill out a profile. For some of our Sites, a complete profile includes professional information such as: job title, education, qualification, skills, license information, etc. This helps site users, Corporate Partners, recruiters, and other professional entities connect with one another.

After you create a profile or apply for a job, you may choose to provide additional information in your profile, such as descriptions of your skills, professional experience, and educational background. You can list honors, awards, professional affiliations, group memberships, and other information including hobbies and interests. Providing additional information enables you to derive more benefit from our Career Services by helping you express your professional identity; find other professionals, opportunities, and information; and help recruiters and business opportunities find you.

You can choose what Personally Identifiable Information you provide in addition to the information required for registration (name, email, education and work experience). Most of your profile, as well as all content that you post within the profile, is publicly displayed, so please do not provide Personally Identifiable Information you do not want to be public. We may use and share information you provide in a profile in accordance with this Policy and our Terms and Conditions. You may change your privacy settings at any time to not display certain information such as contact information or displaying your profile to the public. You may turn off your profile at any time so that it is not displayed publicly by selecting the proper account settings. By applying for a job or actively seeking a job within the Site, you are making your profile information visible to recruiters and other professionals. This information may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes.

User Communications – CareerMail (if applicable)

With certain communications you send within our Site, the recipient can see your name, email address, and/or profile information depending on your privacy settings.

Many communications that you initiate through our Site will list your name and primary email address in the header of the message. Messages you initiate may also provide the recipient with aggregate information about your network (for example, how many people are in your professional network). Other communications that you initiate through the Site, like a request for an introduction, will list your name as the initiator but will not include your personal email address contact information. Once you have connected with an individual, regardless of who sent the invitation, your profile information will be shared with that individual.

Talent Recruiting, Professional Opportunities, and Marketing

If you choose to participate in our Career Services, we offer a career partner service to recruiters and other professionals on specific websites, which can be used to search for, organize, and communicate with potential job candidates or offer business opportunities. In some cases we allow the export of public profile information.

We offer customized people-search functionality along with organizational and communications tools (including activity alerts) as part of our talent recruiting, marketing and professional opportunities. These services allow subscribers to access limited information from users’ public profiles, such as name, headline, current company, current title, and location, in order to effectively manage candidate sourcing. You may limit or prevent such subscribers from accessing your profile information by configuring your public profile visibility settings to restrict access to these fields. We do not provide email or other contact information to these subscribers. However, if you post that information as part of your profile it will be available to them and others. A recruiter or other such subscriber may also manage and store information it has independently obtained about you outside of our services, such as a resume, in connection with our platform. Any Personally Identifiable Information obtained independently of our Site will not be added by us to your profile and is not under our control but is subject to the policies of our recruiting, marketing or professional subscriber. We store such information on behalf of such subscribers who can remove it at any time. We do not further process such information.

Market Research

From time to time our Site's market research department, or its operations contractors acting on its behalf, conducts online research surveys in order to gather feedback about our Site, our Corporate Partners and opinions on important issues, through email invitations, pop-up surveys and online focus groups.

When participating in a survey, we may ask you to submit Personally Identifiable Information. This Personally Identifiable Information is used for research purposes, and is not used for sales solicitations. If you participate in a survey that we conduct on behalf of one of our Corporate Partners, we may disclose your information with that Corporate Partner.

In addition to collecting survey responses from our users, cookies may be used to authenticate respondents or to help you pick up where you left off in a survey. If you have cookies disabled you may not be able to participate in some surveys or studies. Cookies may be used to connect survey data with Site usage characteristics.

Linking to Other Sites

This Site may link to other sites. Once you enter another website (whether through an advertisement, service, content, or other link), be aware that Company is not responsible for the privacy practices of such other sites. These links are not endorsements of these websites, and this Policy does not extend to them. We encourage you to look for and review the privacy statements of each and every website you visit through a link on Company’s Site.

How We Use Your Information

We may use information that we collect about you or that you provide to us, including any Personally Identifiable Information:

• To present our Site and its contents to you.
• To provide you with information, products or services that you request from us.
• To fulfill any other purpose for which you provide it, including CE reporting.
• To provide you with notices about your account/subscription, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Site.
• To notify you about any products or services we offer or provide through the Site or Company’s affiliates.
• To allow you to participate in interactive features on our Site.
• To process and deliver contest entries and rewards.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about our own goods and services that may be of interest to you. If you do not want us to use your information in this way, you may opt out by contacting us at the appropriate email address listed at the end of this Policy, or through other methods identified in this Policy. We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your Personally Identifiable Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose your information as described below.

Device and Usage Information

The Site may provide aggregate or non-personally identifiable information to third parties without limitation. For example, we might inform third parties regarding the number of users of our Site and the activities they conduct while on our Site. We require parties with whom we share aggregate information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.

Personally Identifiable Information

We may disclose Personally Identifiable Information that we collect or you provide as described in this Policy:

• To fulfill the purpose for which you provide it.
• To our subsidiaries and affiliates.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• To comply with reporting requirements set forth by associations whose continuing education credits are offered.
• In certain cases where subscription is purchased by a third party, to comply with reporting requirements of the third party.
• To an Employer, Organization, or other third-party who has purchased a group of subscriptions to comply with reporting requirements. This can include but is not limited to course selection, exam scores, course evaluation comments and CEU transcripts.
• To comply with arrangements made with our Corporate Partners as it relates to both live and pre-recorded continuing education courses.
• To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep the information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personally Identifiable Information held by us about our Site users is among the assets transferred.
• To comply with any court order, law or legal process, including to respond to any government or regulatory request. In the event that we are legally compelled to disclose your Personally Identifiable Information to a third party, we will attempt to notify you unless doing so would violate the law or court order.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• In special cases, such as a physical threat to you or others.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

Additionally, we may disclose your Personally Identifiable Information to third-party organizations for continuing education courses, including Corporate Partners. For your convenience there are links to continuing education courses hosted by our Site, but managed and operated by companies and organizations other than Company, such as Corporate Partners.

These Third Party Corporate Partner Companies and Organizations provide content or services, including continuing education courses through our Site. These continuing education course links may be found in advertisements, referenced within content, or placed beside the names or logos of Corporate Partners. Company will disclose limited Personally Identifiable Information to these Third Party Corporate Partner Companies and Organizations as it relates to continuing education courses provided by a specific Corporate Partner. (Example - if a person registers for a particular continuing education course provided by Corporate Partner "A" then our Site will provide Corporate Partner “A” with limited Personally Identifiable Information as it relates to the course and the course participant).

Company does not endorse and is not responsible for the privacy practices of these organizations. If you choose to participate in a continuing education course using one of these Third Party Company or Organization continuing education courses, you should review the privacy policy posted by this other company or organization to understand how that Third Party Organization collects and uses your Personally Identifiable Information.

How AudiologyOnline Handles Privacy and Security Internally

We take reasonable measures to protect your Personally Identifiable Information, including implementing reasonable technical, administrative, and physical safeguards in order to protect your Personally Identifiable Information against accidental loss and from unauthorized access, use, alteration, and disclosure.

Despite continued efforts to protect your Personally Identifiable Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet will be intercepted. We cannot guarantee the security of your Personally Identifiable Information transmitted to our Site and we are not responsible for circumvention of any privacy settings or security measures contained on the Site. Any transmission of Personally Identifiable Information is at your own risk.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site. Please notify us immediately of any actual or suspected unauthorized use of the Site or your information.

Managing Your Information

The Site contains tools that collect and store self-reported data. These tools allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes.

You may delete your Personally Identifiable Information from our systems by instructing us to do so via email to privacyrequests@continued.com. Within a reasonable time after your request, we will delete your Personally Identifiable Information from our active databases and where feasible from our back-up media.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your submissions and other public information from the Site, copies of that information may remain viewable in cached and archived pages, or might have been copied or stored by other Site users.

Your State Privacy Rights

California

Other than as disclosed in this Policy, the Site does not operate any differently when it receives Do Not Track signals from your internet web browser.

If you are a California resident, you may have additional rights to your Personally Identifiable Information (such as the right to know, access, correct, and delete your Personally Identifiable Information) as provided under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (the “CCPA”). For more information regarding these rights, please review our California Supplemental Privacy Notice.

Nevada

Nevada law permits customers in Nevada to opt-out of the sale of certain kinds of Personal Information. If you are a Nevada resident and wish to opt-out of the sale of your Personal Information, you can contact us at privacyrequests@continued.com.

Your Consumer Rights

In addition to the CCPA discussed above, other state laws in the United States provide consumers with additional rights with respect to their personal information (also known as “personal data”), as those terms are defined under those applicable state laws. Such state laws may include, but are not limited to, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Delaware Personal Data Privacy Act, the Florida Digital Bill of Rights, the Iowa Consumer Data Privacy Act, the Maryland Online Data Privacy Act, the Minnesota Consumer Data Privacy Act, the Nebraska Data Privacy Act, the New Hampshire Privacy Act, the Oregon Consumer Privacy Act, the Tennessee Information Protection Act, the Texas Data Privacy and Security Act, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act (collectively, the “U.S. State Privacy Laws”). Any Personally Identifiable Information we collect is collected for the commercial purpose of effectively providing our services to you, as well as enabling you to learn more about, and benefit from, our services. If you reside in a state that provides additional rights with respect to your Personally Identifiable Information, you may have additional rights (as provided below) to your Personally Identifiable Information, subject to our verification of your identity.

• A. Access. You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Personally Identifiable Information over the past twelve (12) months.
• B. Correction. You can correct what personal data our Site database currently contains by contacting us to request that we correct or rectify any Personally Identifiable Information that you have provided to us.
• C. Limit Use and Disclosure of Sensitive Personally Identifiable Information. If we collect any sensitive Personally Identifiable Information, you have the right to request that we limit the use of the sensitive Personally Identifiable Information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services.
• D. Portability. Upon request and when possible, we can provide you with copies of your Personally Identifiable Information. When such a request cannot be honored, we will advise you accordingly. You can then choose to exercise any other rights under this Policy.
• E. Deletion. You have the right to request that we delete any of your Personally Identifiable Information, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personally Identifiable Information from our records, unless an exception applies.
• F. Opt-out of Processing. You have the right to request that we do not sell your Personally Identifiable Information, use your Personally Identifiable Information for targeted advertising, or use your Personally Identifiable Information for profiling.
• G. Non-Discrimination. If a consumer exercises his or her rights under applicable U.S. State Privacy Laws, we shall not discriminate against that consumer by denying our goods or services, charging different prices or rates to similarly situated consumers, providing a different level or quality of our goods or services, or taking any other adverse action.
• H. Exercising your rights. If you are a consumer that has rights under applicable U.S. State Privacy Laws who chooses to exercise the rights listed above, you can:
  • Submit a request via email at privacyrequests@continued.com; or
  • Submit a request via our Online Privacy Request Form.

Only you, or someone legally authorized to act on your behalf, may make a request related to your Personally Identifiable Information. If an authorized agent makes a request on your behalf, we may require proof that you gave the agent permission to submit the request.

Responding to Your Request. Upon receiving your request, we will confirm receipt of your request by sending you an email confirming receipt. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the Personally Identifiable Information. In some instances, such as a request to delete Personally Identifiable Information, we may first separately confirm that you would like for us to in fact delete your Personally Identifiable Information before acting on your request.

We will respond to your request within forty-five (45) days. If we require more time, we will inform you of the reason and extension period in writing. You may have the right to appeal our decision regarding your request. If you would like to appeal our decision, please contact us using the contact information provided above.

In some cases our ability to uphold these rights for you may depend upon our obligations to process Personally Identifiable Information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.

Entire Agreement, Additional Terms, Waiver, and Severability

The Terms and Conditions for Company are hereby incorporated by reference and made a part hereof. The Terms and Conditions and this Policy constitute the entire agreement between you and us with respect to use of this Site. Additional terms and conditions may apply when you enter contests, purchase products or services, use third party services or access linked websites. Should any provision of this Policy be held invalid, unlawful or for any reason unenforceable, then the invalid, unlawful or unenforceable provision shall be severable from the remaining provisions. Such invalid, unlawful or unenforceable provision shall not affect the validity or enforceability of the remaining provisions.

Contact Us

Please direct any questions or comments regarding this Policy to webmaster@AudiologyOnline.com. You may also write to our Privacy Help Desk at:

AudiologyOnline
2028 E Ben White Blvd
#240-8855
Austin, TX 78741