Margolis (2004) and Martin (1990) suggested that retention of audiological information that is presented orally only is limited at best (less than 50%). Of the information that is retained, up to half may be inaccurate. This session will discuss simple, efficient counseling techniques that audiologists can use to improve what patients remember and increase the likelihood that they will follow through with recommendations. The results of a university study assessing one clinical tool designed to improve patient retention will be presented.
View a video interview of Dr. Urban discussing this topic with AudiologyOnline's Editor-in-Chief Dr. Carolyn Smaka.
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Course created on May 10, 2011
Assistant Professor in the Department of Communication Sciences and Disorders
Suzanne H Kimball, Au.D., is an Assistant Professor in the Department of Communication Sciences and Disorders, College of Allied Health, at the University of Oklahoma Health Sciences Center. She received her doctorate in audiology from the University of Florida in 2001. She has published a number of manuscripts regarding online hearing aid dispensing practices and is also a frequent presenter at professional meetings.
Assistant Professor in the Department of Communication Sciences and Disorders
Andrew B John, Ph.D., is an Assistant Professor in the Department of Communication Sciences and Disorders, College of Allied Health, at the University of Oklahoma Health Sciences Center. He received his doctorate in audiology from the University of Florida in 2007. He has co-authored several manuscripts and book chapters in the areas of amplification and assistive technology for children and adults, room acoustics, and auditory processing and is a frequent presenter at professional meetings.
co-founder and President of CounselEAR, LLC.
Brian Urban, Au.D., is the co-founder and President of CounselEAR, LLC. CounselEAR is an online tool that enables audiologists to rapidly create customized counseling summaries as well as professional reports. He is also the founder of Advanced Hearing and Balance Center in Evanston, Illinois. Dr. Urban has a Master's degree in Audiology from the University of Minnesota and an Au.D. degree from Salus University. He has presented on the topic of counseling techniques at state and national conventions and is an Adjunct Faculty member for Rush University. Dr. Urban also currently serves as Treasurer on the ADA Board of Directors and recently participated in the AAA Future Leaders of Audiology Conference (FLAC).
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