August 26, 2015 – Kitchener, Canada – Unitron, a global innovator of advanced hearing solutions announced today the appointment of Rob Walesa to Head of Global Customer Experience. Mr. Walesa is a 20+ year veteran of the Unitron organization. Most recently, he was General Manager, Unitron Canada, where he provided instrumental leadership in growing Unitron’s brand and market share successfully establishing Unitron as a leader in the Canadian hearing healthcare marketplace. Prior to the GM role, Mr. Walesa held successive senior roles within the Unitron organization, overseeing the company’s product management organization and product roadmap and expanding Unitron’s presence in the United States, Asia and the Southern Hemisphere.
“Providing the best service and best experience for our customers is a core focus of our strategy. It impacts each and every person in the Unitron organization and is translated through each of our customer touch points,” says Bruce Brown, Vice President, Corporate Marketing for Unitron. “Rob’s intimate understanding of the Unitron culture, his passion for our customer, his legacy with the company, and his experience working in our global marketplace come together to make him the right person at the right time to lead our customer experience journey.”
“Customer experience has been my passion for as long as I’ve been at Unitron,” says Rob Walesa. “To be able to lead this initiative and influence such a big part of our strategy at a global level is irresistible. I am looking forward to building on the solid foundation laid by my former colleagues and by employees within our Group Companies to further advance Unitron’s leadership reputation for customer experience around the world.”
About Unitron
Unitron is a global company that understands the hearing healthcare business is built on strong, personal relationships. We work closely with hearing healthcare professionals to improve the lives of people with hearing loss. A member of the Sonova Group, Unitron has a proven track record of developing hearing innovations that provide natural sound with exceptional speech understanding. Headquartered in Canada, Unitron distributes its full line of hearing instruments to customers in over 60 countries. For more information, please visit us on the web at unitron.com or the Unitron Expo Page on AudiologyOnline.
