January, 2015 - TSA Cares is a helpline for travelers with disabilities and medical conditions. TSA Cares agents have received training to provide callers with specific information about the screening of travelers with disabilities and medical conditions. In addition, you can provide a TSA Cares agent with a flight itinerary before upcoming travel. The agent will notify TSA officials at the airports to allow them to prepare for your screening and assist you through the screening checkpoint. Read more about their hours and how you can reach them.
Travelers or their companions may call TSA Cares toll free at 855.787.2227. The hours of operation for the TSA Cares helpline are 8 a.m. to 11 p.m. EST from Monday to Friday and 9 a.m. to 8 p.m. EST on weekends and holidays. Travelers with hearing loss can use a relay service to contact TSA Cares (Federal Relay 711), or can e-mail TSA-ContactCenter@tsa.dhs.gov. It is strongly recommended that travelers call TSA Cares no later than 72 hours before travel.
To learn more about TSA Cares, about their Passenger Support Specialist Program, and about TSA Pre, see: https://www.tsa.gov/traveler-information/travelers-disabilities-and-medical-conditions
Source: https://www.hearingloss.org/content/tsa-serves-people-disabilities
