Lobby/Waiting Area - Before
Lobby/Waiting Area - After
Oticon has taken the proven expertise it has used for more than 100 years in creating innovative hearing technologies and understanding the process of providing hearing health care to transform its Practice Makeover award winners into hearing care practices of the future. As a result, these practices convey images of excellence and professionalism and are enabled to better serve individuals with hearing loss in their communities. Renovations were completed this spring for Professional Hearing Associates of Escondido, California, and before and after photos and videos are now available!
Counseling/Fitting Room - Before
Counseling/Fitting Room - After
Oticon's Practice Makeover was based on the belief that the best patient experiences are the result of the practitioner delivering state-of-the-art technology in partnership with the manufacturer and the motivated patient. In addition, Oticon recognized that another important yet often overlooked factor that contributes to the exemplary patient experience is the physical location. A dated look can detract from a professional image and fail to meet patients' expectations. By contrast, a fresh and innovative look sends subtle messages about every aspect of the practice, and can impact patient satisfaction and practice performance.
Hallway - Before Hallway - After
Results from patient focus groups conducted by Oticon indicated that convenience of a hearing care practice is important, that people want their money's worth, and that the sound booth is not well liked, among other findings. In addition, research demonstrating that the office of the future will be comfortable, spa-like, high-tech, and convenient corroborated the focus group results. Using these findings and others, Oticon brought in experts to creatively transform every room of the hearing care practices in order to enhance both the quality of work and the quality of the patient experience.
Soundbooth - Before Soundbooth - After
Before and after photos and videos demonstrate the proven concepts used by Oticon in creating the ultimate work and care space: reduce clutter ("throw it away or put it away");set the stage;consistent décor;pay attention to little things;look high-tech;create a consult area;hide the booth;and improve merchandising. The result is best-in-class practice environments - truly, "practices made perfect"!
To view before and after videos of Oticon's Practice Makeover, visit the following:
www.audiologyonline.com/before
www.audiologyonline.com/after
About Oticon
Oticon is one of the most innovative hearing aid manufacturers on the market. With more than 100 years of experience, Oticon has spearheaded a number of technological breakthroughs which have made a significant difference for people with hearing loss. Oticon is the only hearing aid manufacturer with its own research center, ensuring that the needs of hearing aid users are always put first when developing new solutions.
For more information about the new Epoq, visit www.oticonusa.com or the Oticon Web Channel on Audiology Online at www.audiologyonline.com/channels/oticon.asp
