SOMERSET, NJ March 7 – Oticon, Inc. is pleased to announce the appointment of Jesse Shultis as Vice President of Customer Experience. Shultis will be responsible for defining, planning, and executing a customer-centric road map and implementing best practices to deliver simplified and meaningful experiences to Oticon’s customer segments.
Shultis has held leadership and executive level roles for both startup and Fortune 50 companies, with responsibilities in operations, digital transformation, customer experience and technology management. He specializes in leading and executing large-scale transformational organizational efforts, focusing on the simplification of business processes and customer experiences.
“Creating a best-in-class service experience for our customers is a core component of Oticon’s business strategy,” said Gary Rosenblum, President of Oticon, Inc. “Jesse Shultis brings deep experience in the strategic direction of customer service and process improvement standards that will enable us to continue to deliver a gold-standard of Customer Experience for our valued professional partners.”
In more than 15 years in the finance and insurance industries, Shultis has spearheaded such innovative endeavors as Wal-Mart Live Insurance in a Box and the first fully-underwritten term life policy using exclusively electronic data sources.
Shultis holds a Bachelor of Science Degree in Business with a specialization in Management from Southern Connecticut State University. He will be based in Oticon’s US headquarters in Somerset, NJ and will report to Oticon President Gary Rosenblum.
For more information about Oticon, Inc. visit www.oticon.com.
