Company offers equipment care plans for Otometrics, Intelligent Hearing Systems, Oscilla and Path Medical Solutions, as well as calibration care for hearing and balance instrumentation.
Schaumburg, IL - March 2015 – Audiology Systems, a full-service, U.S. distributor of GN Otometrics products such as AURICAL®, MADSEN® and ICS®, as well as other leading audiology and vestibular equipment, recently launched equipment Care Plans for new and existing instrumentation as well as, calibration care. The Audiology Systems Care Plans are detailed product support packages designed to help audiologists and hearing care professionals save time and money so there is more time for patient care. Customers who purchase an Audiology Systems Care Plan will have exclusive and direct access to a team of highly skilled service professionals, account managers, audiologists and dedicated customer support staff. This team of experts ensures that technical challenges are addressed as fast as possible.
According to Chris Dean, Director of Commercial Service at Audiology Systems, “Purchasing medical equipment is a big deal and we know that your investment deserves more than a limited manufacturer's warranty. You want to take care of that investment, and make the most of your product experience with extra protection and support. Audiology Systems Care Plans do just that.”
The Audiology Systems Care Plan features a 3-tier plan for new purchases and for existing Otometrics, Intelligent Hearing Systems, Oscilla and Path Medical Solutions instrumentation within one’s practice, specifically: Essential Care, Extended Care and Exceptional Care. Each package includes varying levels of support for technical assistance and repairs, audiology and education, as well as exclusive rewards for consumables and additional purchases. The Exceptional Care is the most complete package that consists of a 3-year product warranty, 24-hour expedited up-time support, priority access to the loaner pool, discounted remote audiology services, complimentary courses, and more.
Quality calibration is vital to ensuring accurate testing results, in addition to equipment care, Calibration Care is now available for products within the Audiology Systems portfolio, as well as other hearing and balance instrumentation. Calibration Care Plans, which are available in multi-year terms, give customers a pre-planned, personalized care package that can help reduce the time and money spent on keeping track of maintenance, calibration and training schedules throughout the year.
Dean adds, “All services that we introduce are a testament to taking customer care to a new level. We will work with you to develop the right plan that fits the needs of your practice. From equipment purchase, installation and maintenance through education and training, the Audiology Systems Care Plans are designed to support you every step of the way.”
For more information about Audiology Systems Care Plans, customers are encouraged to contact their local sales representative to schedule a consultation, call (855) 283-7978 or visit www.audiologysystems.com/careplans.
About Audiology Systems
Audiology Systems is a national partnership of industry professionals, audiologists, local instrument experts and Otometrics. The company provides fast and direct access to advanced equipment from leading manufacturers, such as Intelligent Hearing Systems (IHS) and Otometrics, with MADSEN, AURICAL and ICS. Audiology Systems was founded with a clear vision: to elevate customer care through increased professionalism, consultative dialogue and accessibility to customers. Visit www.audiologysystems.com or the Otometrics / Audiology Systems Expo Page on AudiologyOnline for more information.
