Exam Preview for 40395: Best in Class Approach to Delivering Excell

Best in Class Approach to Delivering Excellent Patient Care

Please note: exam questions are subject to change.

1. Benchmarking provides evidence-based practices to compare what? Performance of your clinic to top performing clinics in the industry How much weight you can lift Nothing, it has no practical value How to value your clinic for sale
2. 93% of best-in-class practices utilize which service to retain patients with normal/mild hearing loss? Bluetooth pairing Cerumen management Hearing protection OTC offerings
3. Some ways you can increase scheduling efficiencies are by: Using office management system automated scheduling options Tracking call to conversion rate Offering remote support appointments All of the above
4. What positive outcomes has been identified when an in-office demonstration is complete? Increased patient retention Increased average selling price Increased marketing budget Improved call to appointment conversion rate
5. When scheduling availability is greater than one week, there is an impact on which of the following? Tested not treated rates No show rates Cancellation rates All of the above