Exam Preview for 40076: (Re)Connecting to the Conversation: How and

(Re)Connecting to the Conversation: How and Why to Optimize Outcomes in Group Communication Situations

Please note: exam questions are subject to change.

1. Which longitudinal study, originating in 1938, is the original groundbreaking study that addresses the question, "what is the secret of a long, happy life?" Harvard Grant Baltimore Longitudinal Study of Aging Dunedin Mills College
2. Which of the following best describes human conversations? They occur in a closed space even when they are outdoors They always cause social anxiety for those with hearing loss Hearing loss does not affect performance in conversations They are a special form of social interaction that demands cooperation between its participants
3. According to the work of Peterson and colleagues at the ORCA Europe Labs, there are how many conversational dynamics that underpin the success (or lack thereof) of conversations? 3 5 7 11
4. The Patient Expectation Worksheet uses which traditional open-ended outcome measure? COSI APHAB IOI-HA SSQ12
5. Encouraging patients to pause, reflect, and log their positive listening experiences is an example of which of the following? Addressing negativity bias through shaping listening experiences in a positive way Overcoming confirmation bias by introducing patients to new activities Relationship-centered counseling focused on motivational interviewing techniques A proven way to generate fewer patient complaints