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The Patient Perspective: What Your Clients Need from You

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1.  What are the three legs of the communication strategies stool? Technology, Self-Advocacy and Relationship-building MindShifts, Technology, and Communication Game Changers Hearing Aids, Assistive Technology and Positive Attitudes Compassion, Self-Advocacy and Hope

2.  What is a hearing-related MindShift? A mantra to develop self-advocacy A change in how we view our hearing loss A psychological tool to develop mental strength A mindfulness technique for people with hearing loss

3.  Which of the following “Communication Game Changers” is FALSE? Speechreading can boost comprehension for hearing aid users. Self-advocacy skills can be strengthened with practice. Bluffing skillfully can be a stress-relieving strategy. Communication best practices are required from both the speaker and the listener for the most effective communication.

4.  Why should hearing care professionals (HCPs) explain the Big Picture of hearing loss to clients? To help them decided on the type and brand of hearing aid to purchase. To help manage their expectations and to understand their communication options. To limit the HCP’s liability if clients are dissatisfied with their services. To counteract societal stigma about hearing loss.

5.  What do people with hearing loss value MOST in their hearing care professional? Low priced hearing aids A technician who can explain how hearing aids work An efficient practitioner who offers a quick in-and-out experience A communication specialist who understands the full range of assistive technology