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Recommendations for Managing Patient Conflict Resolution for Audiologists and Graduate Clinicians

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1.  How can having audiologists with diverse identities improve patient care in audiology? Audiologists with diverse identities are more resilient to hardship than their peers. Patients with diverse identities are more willing to be seen by providers with similar identities. Patients with diverse identities can only be worked with effectively by audiologists with diverse identities. Audiologists with diverse identities typically work harder than their peers.

2.  People in which of these populations are at increased risk of harassment by patients? People with an LGBTQ+ identity People with a historically marginalized ethnoracial identity People who have a disability All of the above

3.  How may a statement like “Where are you (really) from?” by a patient towards a clinician of color be perceived as discriminatory or prejudiced? This language alienates the clinician, creating a sense of a lack of belonging Reduces the provider’s experience to that of their appearance Disregards all other aspects that make up that individual’s identity All of the above

4.  The following statement is an example of which response strategy: “If possible, I’d like us to stay on the topic of your hearing concerns today. What has brought you in to this appointment?” Redirecting response Direct approach response Reaffirmative response Rapport building response

5.  Which of the following resources may be helpful for students seeking support after encountering patient bigotry? Student legal services Office of Diversity, Equity, and Inclusion Counseling and psychological services All of the above