Exam Preview for 37566: Patient Relationship Management February 11

Patient Relationship Management

Please note: exam questions are subject to change.

1. What is one way Dr. Traynor encourages establishing trust with the patient? By not being so sales oriented but more relationship oriented By opening up about yourself to your patient Following a strict schedule to ensure the patient is seen on time With a follow-up form
2. How does Dr. Traynor ensure that the patient is supported when they call into his practice? Having a variety of appointment times Limited hold times By ensuring their practice manager gives the same over-the-phone experience he would if he picked up the phone By having an operator menu
3. What is one tip Dr. Traynor suggests doing when focusing on building your professional network with other specialties? Get referrals from other specialists Commit to having each other’s in-office brochures Do not create a network and just focus on your own practice Use LinkedIn
4. Dr. Traynor mentioned that even if a patient is not ready to begin their hearing aid journey, he would still want them to contact him for any hearing health questions. Why does he do this in his practice? To allow his potential patient to view his practice as a place of resource To offer them financing To convince them to buy hearing aids He charges them for a phone consultation
5. What is Dr. Traynor’s point of view on managing the tested-not-treated patients? You should contact them every other week He says they aren’t beneficial He suggests sending them monthly emails If they see you as a trusted resource, they will be more likely to return