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Telehealth: Tips and Tricks Learned from Providing Virtual Care to Veterans

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1.  Which of the following pieces of equipment can be used to conduct tele-health visits?
  1. Landline and Cell Phones
  2. Tablets with an Internet Connection
  3. Laptops / Desktops
  4. All of the above
2.  Which of the following steps should be taken prior to a tele-health visit?
  1. No preparation is required
  2. The audiologist should test the equipment prior to the visit, review the patient’s medical record, and be prepared to work with the patient and/or caregivers; while the patient should download the required software/apps and test their equipment.
  3. The patient should test their equipment only; the audiologist does not need to prepare for the visit.
  4. Make sure that only 1 patient is scheduled for tele-health services per day as it is a time consuming and cumbersome process.
3.  Where can an audiologist connect to a patient to provide tele-health services?
  1. At the patient’s home
  2. At a satellite hospital
  3. At the patient’s place of work during a scheduled break
  4. All of the above
4.  Which of the follow is an appropriate service to provide regarding hearing aid counseling using home-based tele-health?
  1. Providing instructions for battery changes, cleaning, and the use of on-board hearing aid controls.
  2. Completing probe mic measurements such as RECD and REAR.
  3. Having a family member take ear mold impressions while the audiologist supervises remotely for poorly fitting earmolds.
  4. Completing otoscopy by having the patient point the camera at his/her ear.
5.  Which of the following people can be involved in the tele-health process?
  1. Audiologists
  2. Audiology Assistants / Health Techs
  3. Patient’s and Caregivers
  4. All of the above
6.  Which of the following services are appropriate for tele-health?
  1. Hearing aid counseling
  2. Tinnitus treatment (individual or group based)
  3. Cochlear implant mapping from a satellite office
  4. All of the above
7.  Which of the following resources can be used to supplement a telehealth appointment?
  1. Use of “dummy” hearing aids to demonstrate hearing aid care during a video appointment.
  2. Hearing aid manufacturer educational videos and written material.
  3. Supplying patient with manufacturer tech support contact information.
  4. All of the above
8.  Which of the following are appropriate locations for a provider to complete a telehealth appointment?
  1. A provider’s home office or appropriate space in the clinic with telehealth capability.
  2. While driving.
  3. While in a face-to-face appointment with another patient.
  4. A cafe.
9.  What functions can the primary provider/audiologist complete via a CVT Cochlear Implant appointment?
  1. Impedance measures, complete cochlear implant mapping and write the new map to the processor.
  2. Cleaning and maintenance of the processor.
  3. Post-operative speech testing (AzBio testing, aided thresholds, etc.)
  4. Change the magnet strength in the coil.
10.  During what scenarios are telehealth appointments for hearing aid counseling a good option for patients?
  1. When the patient lives far away from their care facility
  2. When medical conditions prevent transportation to the audiology clinic
  3. Emergency situations when face-to-face care is not possible
  4. All of the above

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