Exam Preview for 30929: Patient Satisfaction by Design, presented i

Patient Satisfaction by Design, presented in partnership with Seminars in Hearing

Please note: exam questions are subject to change.

1. Using personal photographs, diplomas and orderliness of the office space are design evidence of: Interpersonal Sensitivity Egalitarian Presence Proxemics Zones Monochromatic Design
2. Subliminal cues that may be used to facilitate Mutual Participation include all but: Chairs at equal heights Shared computer screens Pink wall coloring Dim Lighting
3. Areas of patient controlled space should include all except: Entry door to reception area The test booth 1.5' around the waiting room chair Patient seating area to professional area entry
4. Practice-Based evidence is: Practice specific and Collected within a short period of time Less rigorous than Evidence-based Design Data can be collected through multiple and variable modes All of the above
5. The "Halo Effect" refers to: Providers being very good at their job Bright lighting Round conversational grouping Happy employees effect on patient satisfaction
6. Using a shared computer screen with a patient has all of the following results except: Causes fights over who gets to use the mouse Encourages conversation with family and patient Increases accuracy Supplements oral instructions
7. Which design element is not used to manage noise and increase privacy? Placing acoustic tiles on walls and ceilings Playing soft background music Place a Wall Fountain in the waiting area Place potted plants in the corners of a room
8. Patient stress is typically greatest When they get out of their car When they approach the reception desk When they are called into the evaluation room When they are reviewing test results
9. Music is a design element that may accomplish all but the following objectives: Mask private conversations Engage patients who may be waiting Identify which patients will not like wearing hearing aids Make patients more receptive to advice
10. Using moveable furniture and versatile storage in room design is an example of: Interpersonal Sensitivity Egalitarian Presence Proxemics Zones Monochromatic Design