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The Right Delivery and Follow-up

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1.  What are some key elements of a good delivery?
  1. Fitting and counselling
  2. Preparation and verification
  3. Counseling for the third party
  4. Fitting and operating instruction
  5. All of the above
2.  The value of a single patient with referrals and resales could be as high as how many units?
  1. 6 units
  2. 8 units
  3. 10 units
  4. 17 units
3.  Which of the following is true of a fitting and delivery for an experienced user?
  1. Should take no longer than 15 minutes
  2. Doesn't require a case history
  3. Doesn't need operating instructions
  4. Should include a case history and operating instructions
4.  A follow-up schedule after delivery:
  1. Isn't necessary - just tell the patient to call if they need anything
  2. Does NOT include a 24-hour follow-up call
  3. Should include a weekly follow-up for the first year
  4. Should include a check-up and cleaning every 3 months after month one
5.  Why are delivery and follow-up important?
  1. The patient will keep their hearing aids
  2. The patient will come back to you when they need new hearing aids
  3. The patient will refer their friends and family
  4. All of the above
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