Empire Hearing & Audiology, part of Alpaca Audiology

Location: Oneonta, NY

392 Chestnut St., Suite 1, Oneonta, NY 13820 

Currently pays: $16.00-18.00 an hour + Sales Incentive Program!

Hours: Monday-Friday 8:00am-4:30pm

What We Offer:

• Medical, Dental, Vision Coverage
• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description:

The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCC can provide support to referring physicians and patients. The PCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

As a Patient Care Coordinator, you will:

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patients’ insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments

• Occupation Classification Requirements:

  • Audiologist OR
  • Hearing Aid Specialist

  Yes, I meet the requirements of this position, and I understand that any personal data on my resume or application will be shared with the potential employer to which I am applying.