Hearing Instrument Specialist

Job purpose

As a Hearing Instrument Specialist Technician, you'll play a crucial role in our mission to provide top-tier hearing care. You will assist in selling, fitting, maintaining, and repairing aging instruments. This position requires a blend of technical expertise, customer service skills, and a passion for improving the lives of those with hearing loss.

Duties and responsibilities

The primary duties and responsibilities are as follows, but not limited to:

· Sales and Fitting: Manage the entire sales process, from initial consultation to fitting and customization of hearing aids. Ensure that patients are comfortable and confident with their new devices.

· Maintenance and Repairs: Perform routine maintenance, troubleshooting, and repairs on hearing instruments. Ensure that all equipment is functioning correctly and efficiently.

· Aftercare and Support: Provide ongoing support and follow-up services, including adjustments, maintenance, and troubleshooting. Ensure patient satisfaction and address any concerns promptly.

· Documentation and Reporting: Maintain accurate records of patient interactions, device fittings, and repairs. Ensure compliance with all regulatory and company standards.

· Collaboration: Work closely with audiologists and other healthcare professionals to deliver comprehensive hearing care solutions. Participate in team meetings and contribute to a positive, collaborative work environment.

· Performs other duties as assigned.

Qualifications

The minimum qualifications for this job are as follows:

· Certification as a Hearing Instrument Specialist or equivalent experience.

· Strong technical skills and proficiency in handling hearing aid devices.

· Excellent communication and customer service skills.

· Detail-oriented with strong problem-solving abilities.

· Ability to work independently and as part of a team.

· Willingness to stay updated with industry advancements and new technologies.

Work environment

The work environment characteristics described here represent those encountered by employees while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform these functions.

· The noise level in the work environment is usually moderate.

Physical requirements

The physical requirements described here represent those an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· While performing the duties of this job, the employee is regularly required to talk, hear, and sit for prolonged periods at a desk and work on a computer. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include the ability to adjust focus.