Thriving in the Face of Disruption: Cultivating Resilience in Tough Times
Course: #30271Level: Introductory 1 Hour 795 Reviews
Hearing healthcare is changing and the way we practice must change if we want to survive in business. New evidence suggests that moving from providing services to providing experiences may be the next competitive battleground in healthcare.
Audio Course/Podcast note: To view the virtual office tour presented in this course, go to http://www.prohear.net/about-us
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Learning Outcomes
- After this course learners will be able to discuss how to track business activity which will provide a snapshot of the hearing care practice.
- After this course learners will be able to explain why the patient experience is critical to a hearing care business' success.
- After this course learners will be able to describe three ways to make the patient experience something that patients will remember.
Course created on April 26, 2018
Agenda
| 0-5 Minutes | Introduction |
| 5-15 Minutes | Explanation of the reasons the patient experience is important to a hearing care business. |
| 15-30 Minutes | Details of how to create the patient experience |
| 30-45 Minutes | Presentation of specific ways to enhance the hearing care patient experience to make it your claim to fame. |
| 45-55 Minutes | Outline of how to get patients to share their experiences to increase patient referrals. |
| 55-60 Minutes | Summary; Q and A |
Reviews
795 ReviewsPresented By
Gyl A. Kasewurm
AuD
Dr. Gyl Kasewurm has owned and operated Professional Hearing Services (PHS) in Saint Joseph, Michigan for many years. The practice is known as a benchmark for the patient experience across the country. Dr. Kasewurm has earned many awards and honors including a Distinguished Achievement Award from the American Academy of Audiology but is most proud of the Leadership Award that was bestowed upon her by her local Chamber of Commerce. She was also recently honored as a Distinguished Alumnus by the Health and Human Services Department at Western Michigan University, an honor only bestowed on 98 of 17,000 graduates. Dr. Kasewurm is a well known author and sought after speaker and prides herself on her advice on taking a practice from Fine to Fabulous!
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Content Disclosure: This learning event does not focus exclusively on any specific product or service.
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American Academy of Audiology
AudiologyOnline is approved by the American Academy of Audiology to offer Academy CEUs for this activity. The program is worth a maximum of 0.1 AAA CEUs. Academy approval of this continuing education activity is based on course content only and does not imply endorsement of course content, specific products, or clinical procedure, or adherence of the event to the Academy's Code of Ethics. Any views that are presented are those of the presenter/CE Provider and not necessarily of the American Academy of Audiology.
Australian College of Audiology
AudiologyOnline courses are approved for Continuing Education Points by the Australian College of Audiology. Automatic ACAud Approval Number 20000. This course is offered for 1 CEP.
Association of Hearing Instrument Practitioners of Ontario
The Association of Hearing Instrument Practitioners of Ontario (AHIP) represents and guide its members in their practice which include, the testing and selecting, fitting and dispensing hearing instruments and associated devices in the best interest of the hard of hearing of Ontario. Audiology Online is an approved provider of approved educational activities for AHIP Members. One hour of coursework equals 1 Continuing Education Unit (CEU).
British Academy of Audiology
This course has been accredited with 1 CPD point/s by the British Academy of Audiology.
Canadian Academy of Audiology
The Canadian Academy of Audiology (CAA) supports and assists its members in the attainment of continuing education towards an individual professional development plan as required by their Provincial Regulatory Colleges and Provincial Associations. Audiology Online is an approved provider of educational activities for CAA members. Each hour of activity may be counted as one Continuous Learning Activity Credit (or equivalent) as allowed by the applicable regulatory college or association.
California Speech-Language Pathology & Audiology Board
AudiologyOnline.com is approved by the California Speech-Language Pathology and Audiology Board as a Continuing Professional Development Provider, approval number PDP 267. This course may meet the requirements for 1 hours of continuing education credit for audiologists as required by the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board. The responsibility for determining whether or not this specific course counts toward an individual's requirements for license renewal is up to the individual. Please refer to the CA state board rules regarding allowable topics and self-study limits: http://www.speechandhearing.ca.gov/licensees/ce_req.shtml
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International Hearing Society
This program is approved by the International Hearing Society and its educational committee, the International Institute for Hearing Instruments Studies. To learn more about earning IHS CE Credit, click here.
New Zealand Audiological Society
This course is offered for 1.0 Continuing Education points through the New Zealand Audiological Society.
Speech-Language & Audiology Canada
Clinically certified members of Speech-Language & Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with AudiologyOnline. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.