Patient Satisfaction by Design, presented in partnership with Seminars in Hearing
Course: #30598Level: Intermediate 1 Hour 156 Reviews
The patient experience is a dynamic that is becoming increasingly more important in hearing healthcare. This course will present options to help you make your patient experience one that patients never forget.
You may earn ABA Tier 1 credits for this course if you complete it as part of the course 30959, "Private Practice in Audiology Series presented in partnership with Seminars in Hearing." Course 30959 contains recordings of all five events from our 2018 series on Private Practice in Audiology. ABA Tier 1 CEUs can be earned only when all modules are completed as part of course 30959.
Learning Outcomes
- After this course learners will be able to identify the differences between evidence based design and practice-based evidence as they apply to design decisions for a hearing healthcare practice.
- After this course learners will be able to identify design components that facilitate mutual participation through Interpersonal Sensitivity, Egalitarian Presence and Shared Decision Making.
- After this course learners will be able to list three key components of an exceptional patient experience in a hearing healthcare practice.
Course created on March 2, 2018
Agenda
| 0-5 Minutes | Introduction |
| 5-15 Minutes | Basics of the Patient Satisfaction |
| 15-30 Minutes | Ideas of how to Improve the Patient Experience |
| 30-55 Minutes | Training Staff on Elements of Patient Experience |
| 55-60 Minutes | Summary; Q and A |
Reviews
156 ReviewsPresented By
Karen Jacobs
AuD
Karen Jacobs is the owner and founder of AVA Hearing Center in Grand Rapids, Michigan. She established the practice in 1998 following 14 years as a clinical audiologist in an ENT practice. She has served on many professional committees and boards including Central Michigan University College of Health Professions Advisory Board, American Academy of Audiology Executive Board, President of the Michigan Academy of Audiology and State of Michigan Licensure Board.
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Sponsor Disclosure: This course is presented by AudiologyOnline in partnership with Seminars in Hearing, a publication of Thieme Medical Publishers.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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NOTE: Full attendance for all courses is mandatory. Please view the entire course.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a AudiologyOnline member. Participants must complete the entire course; partial credit is not allowed.
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International Association for Continuing Education and Training
continued, LLC, DBA AudiologyOnline, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.1 CEUs for this program.