The Patient Perspective: What Your Clients Need from You
Course: #39939Level: Introductory 1 Hour 505 Reviews
To live well with hearing loss clients must employ non-technical dynamics that are often underrepresented or overlooked in standard clinical practice, such as the reframing of attitudes towards hearing loss, and embracing a range of non-technical behavioral game-changers. This course introduces client-centered concepts to help them become stronger self-advocates, better builders of relationships and equipped to improve almost any listening situation.
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Learning Outcomes
- After this course, participants will be able to identify critical, integrated communication strategies that empower clients to live more skillfully with their hearing loss.
- After this course, participants will be able to describe aspects about the lived experience of hearing loss that can help professionals to develop a deeper awareness and compassion for their clients.
- After this course, participants will be able to discuss how to reframe their client-centered clinical approach to include non-technical communication strategies.
Course created on October 9, 2024
Agenda
| 0-5 Minutes | Introduction |
| 5-10 Minutes | Personal stories |
| 10-15 Minutes | Hearing loss journey |
| 15-35 Minutes | Empowerment skills for clients |
| 35-45 Minutes | Practitioner and client roles |
| 45-55 Minutes | Summary and take home points |
| 55-60 Minutes | Q&A |
Reviews
505 ReviewsPresented By
Shari Eberts
Shari Eberts is a passionate hearing health advocate, author, and speaker on hearing loss issues. She is the founder of LivingWithHearingLoss.com, a popular blog and online community for people with hearing loss, and an executive producer of We Hear You, an award-winning documentary about the hearing loss experience. Shari has an adult-onset genetic hearing loss and hopes that by sharing her story, she will help others to live more peacefully with their own hearing issues. Her book “Hear & Beyond: Live Skillfully with Hearing Loss” (co-authored with Gael Hannan) is the ultimate survival guide for living with hearing loss. Shari holds a BS in Psychology from Duke University and an MBA from Harvard Business School.
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Gael Hannan
Gael Hannan is a hearing health advocate, writer, and speaker/performer who lives with profound hearing loss. She creates award-winning awareness projects that help people live more successfully with their hearing challenges, including the acclaimed one-woman show “Unheard Voices,” a humorous memoir “The Way I Hear It: A Life with Hearing Loss” and a regular blog for HearingHealthMatters.org that has a passionate international following. Gael lives on Vancouver Island. “Hear & Beyond: Live Skillfully with Hearing Loss” (co-authored with Shari Eberts) is the supportive how-to guide she wishes she’d had at the start of her hearing loss journey.
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Financial: Gael Hannan is the co-author of Hear & Beyond from which this presentation is drawn. She received an honorarium for this course. Non-financial: Gael Hannan has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by AudiologyOnline, a Continued site.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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NOTE: Full attendance for all courses is mandatory. Please view the entire course.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
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To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a AudiologyOnline member. Participants must complete the entire course; partial credit is not allowed.
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American Academy of Audiology
AudiologyOnline is approved by the American Academy of Audiology to offer Academy CEUs for this activity. The program is worth a maximum of 0.1 AAA CEUs. Academy approval of this continuing education activity is based on course content only and does not imply endorsement of course content, specific products, or clinical procedure, or adherence of the event to the Academy's Code of Ethics. Any views that are presented are those of the presenter/CE Provider and not necessarily of the American Academy of Audiology.
Australian College of Audiology
AudiologyOnline courses are approved for Continuing Education Points by the Australian College of Audiology. Automatic ACAud Approval Number 20000. This course is offered for 1 CEP.
Association of Hearing Instrument Practitioners of Ontario
The Association of Hearing Instrument Practitioners of Ontario (AHIP) represents and guide its members in their practice which include, the testing and selecting, fitting and dispensing hearing instruments and associated devices in the best interest of the hard of hearing of Ontario. Audiology Online is an approved provider of approved educational activities for AHIP Members. One hour of coursework equals 1 Continuing Education Unit (CEU).
American Speech-Language-Hearing Assn.
Introductory Level
0.1 ASHA CEUs
British Academy of Audiology
This course has been accredited with 1 CPD point/s by the British Academy of Audiology.
Canadian Academy of Audiology
The Canadian Academy of Audiology (CAA) supports and assists its members in the attainment of continuing education towards an individual professional development plan as required by their Provincial Regulatory Colleges and Provincial Associations. Audiology Online is an approved provider of educational activities for CAA members. Each hour of activity may be counted as one Continuous Learning Activity Credit (or equivalent) as allowed by the applicable regulatory college or association.
California Speech-Language Pathology & Audiology Board
AudiologyOnline.com is approved by the California Speech-Language Pathology and Audiology Board as a Continuing Professional Development Provider, approval number PDP 267. This course may meet the requirements for 1 hours of continuing education credit for audiologists as required by the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board. The responsibility for determining whether or not this specific course counts toward an individual's requirements for license renewal is up to the individual. Please refer to the CA state board rules regarding allowable topics and self-study limits: http://www.speechandhearing.ca.gov/licensees/ce_req.shtml
California Hearing Aid Dispensers Bureau
International Association for Continuing Education and Training
continued, LLC, DBA AudiologyOnline, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.1 CEUs for this program.
International Hearing Society
This program is approved by the International Hearing Society and its educational committee, the International Institute for Hearing Instruments Studies. To learn more about earning IHS CE Credit, click here.
Kansas Department for Aging and Disability Services
Kansas Department of Health and Environment: Approved for 1 continuing education clock hours for Kansas licensed Audiologists by the Kansas Department for Aging and Disability Services. Long-Term Sponsorship number LTS-S0035.
New Zealand Audiological Society
This course is offered for 1.0 Continuing Education points through the New Zealand Audiological Society.
Speech-Language & Audiology Canada
Clinically certified members of Speech-Language & Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with AudiologyOnline. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.
Texas Department of Licensing and Regulation
This course is approved by the Texas Department of Licensing and Regulation for 1 contact hour(s) for Hearing Instrument Fitters and Providers. No more than 10 contact hours per renewal period may be earned from an approved online continuing education course offered by an approved continuing education sponsor, although "Live Event - Classroom" hours are not subject to this limitation. No more than 5 contact hours per renewal period may be earned from an approved continuing education course offered by an approved manufacturer continuing education sponsor.