Best in Class Approach to Delivering Excellent Patient Care
Course: #40395Level: Introductory 1 Hour 116 Reviews
In evaluating Benchmarking survey results, specific clinical and procedure efficiencies have been identified that can increase profitability, patient satisfaction, and facilitation of the patient journey. This course will review the benchmarking results and identify best-in-class approaches to delivering an excellent patient experience while maintaining clinical efficiencies in a hearing healthcare setting.
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Learning Outcomes
- After this course, participants will be able to explain the impact of best-in-class practices on key performance metrics.
- After this course, participants will be able to identify clinical activities that effect hearing aid adoption rates and patient outcomes.
- After this course, participants will be able to list key activities that can be implemented to provide excellent patient care in a hearing healthcare setting.
Course created on March 31, 2025
Agenda
| 0-10 Minutes | Benchmarking overview and results |
| 10-30 Minutes | Clinical efficiencies-Personnel |
| 30-50 Minutes | Clinical efficiencies-Procedures |
| 50-60 Minutes | Implementation and resources |
Reviews
116 ReviewsPresented By
Katherine Cardona
Katherine (Katie) Cardona is the Clinical Trainer based out of Brunswick, GA. She joined Phonak in July 2022 after working as a clinical Audiologist for five years in various settings. She received her Doctor of Audiology degree from East Tennessee State University and her Bachelor’s degree in Communication Science and Disorders from the University of Maryland. Her clinical experience includes diagnostics for all ages, dispensing hearing aids for adults, vestibular evaluations, and testing and counseling for patients with tinnitus and auditory processing disorders.
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Financial: Katherine Cardona is a Phonak employee. Non-financial: Katherine Cardona has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by Phonak in partnership with AudiologyOnline.
Content Disclosure: This learning event focuses on Phonak products and services and will not include info on other products or services.
Course participation information
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NOTE: Full attendance for all courses is mandatory. Please view the entire course.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
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On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a AudiologyOnline member. Participants must complete the entire course; partial credit is not allowed.
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American Academy of Audiology
AudiologyOnline is approved by the American Academy of Audiology to offer Academy CEUs for this activity. The program is worth a maximum of 0.10 AAA CEUs. Academy approval of this continuing education activity is based on course content only and does not imply endorsement of course content, specific products, or clinical procedure, or adherence of the event to the Academy's Code of Ethics. Any views that are presented are those of the presenter/CE Provider and not necessarily of the American Academy of Audiology.
Australian College of Audiology
AudiologyOnline courses are approved for Continuing Education Points by the Australian College of Audiology. Automatic ACAud Approval Number 20000. This course is offered for 1.00 CEP.
Association of Hearing Instrument Practitioners of Ontario
The Association of Hearing Instrument Practitioners of Ontario (AHIP) represents and guide its members in their practice which include, the testing and selecting, fitting and dispensing hearing instruments and associated devices in the best interest of the hard of hearing of Ontario. Audiology Online is an approved provider of approved educational activities for AHIP Members. One hour of coursework equals 1 Continuing Education Unit (CEU).
British Academy of Audiology
This course has been accredited with 1.00 CPD point/s by the British Academy of Audiology.
Canadian Academy of Audiology
The Canadian Academy of Audiology (CAA) supports and assists its members in the attainment of continuing education towards an individual professional development plan as required by their Provincial Regulatory Colleges and Provincial Associations. Audiology Online is an approved provider of educational activities for CAA members. Each hour of activity may be counted as one Continuous Learning Activity Credit (or equivalent) as allowed by the applicable regulatory college or association.
International Association for Continuing Education and Training
continued, LLC, DBA AudiologyOnline, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.10 CEUs for this program.
International Hearing Society
This program is approved by the International Hearing Society and its educational committee, the International Institute for Hearing Instruments Studies. To learn more about earning IHS CE Credit, click here.
New Zealand Audiological Society
This course is offered for 1.00 Continuing Education points through the New Zealand Audiological Society.
Speech-Language & Audiology Canada
Clinically certified members of Speech-Language & Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with AudiologyOnline. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.