What should I do if a patient complains that their Destiny hearing aids are 'fading', 'cutting out' or 'shutting down'?
Answer
Destiny hearing aids are designed to reduce gain automatically in many situations using the advanced algorithms and/or Output Compression Limiting (OCL). The terms 'fading', 'cutting out' and 'shutting down' have all been used to describe brief periods of unexpected gain reduction. Very rarely are these complaints related to hardware failure. More often than not, the hearing aid is behaving as designed, but the patient may simply prefer different settings. Fading issues are typically addressed by systematically making adjustments to Maximum Output, Compression, Directionality, or one of the Acoustic Signatures. Please download the quick reference sheet for detailed instructions on resolving specific patient complaints.
Debra Cowley is the Education and Training Audiology at Starkey Laboratories World Headquarters in Eden Prairie, Minnesota.
Debra Cowley, MA, FAAA
Education and Training Audiologist for Starkey Laboratories
Debra Cowley joined Starkey Laboratories in August of 2001 and works as a Trainer and Technical Writer for the Education and Training Department. She has written product support and training materials and has presented on hearing technology and assistive listening devices. Prior to joining Starkey, she worked as a teacher for the deaf and an audiologist / educational consultant in various school settings. Debra earned a B.A. in Elementary and Deaf Education from Augustana College and a M.A. in Audiology from the University of South Dakota.
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