Question
What is the Process for Performing a Starkey TeleHear Live Session?
Answer
This last year was the year of telehealth, remote medicine, telemedicine, whatever term you want to use. A recent study has shown that 73 percent of patients have stated they will continue to use remote health or telehealth services in the future even once we get past this global pandemic. Telehealth and teleaudiology is here to stay.
With that in mind, we're again excited to introduce the latest update to our remote programming system which we now call TeleHear. With TeleHear, you really have the ability to meet your patients wherever they may be. We've expanded the feature set, the tools that you have at your disposal when it comes to interacting and working with your patients in a TeleHear setting. Now with TeleHear, using live remote adjustment with an audio visual, basically video chat capability, you can do now what we refer to as first fit features. You can run feedback cancellation, for instance.
You can run the in-situ audiometry. You can run the verify comfort. You can do these at any time as a follow-up of course, appointment. Then we carry over the previous features of previous tools that you had at your disposal, and we add to them a huge list of additional tools that you can access via TeleHear. Not only can you do your basic adjustment of sound quality, but you can now go in and assign or change memories.
You set an appointment as you would with any patient, only your meeting remotely, instead of them coming into the office. You or the patient can launch the session at the dedicated time. The patient explains the adjustments that they need, the sound quality, things that they need addressed, whatever it might be, they do that from their smart device.
You, the professional, are interacting via the inspired dashboard with your camera and microphone to be able to do the video chat. You make the changes, sync them to the hearing aids, and away you go. It really is very, very much like having the patient there in front of you, it's just done through a virtual office, if you will. Simple and really easy to use and more flexible than ever before. You can see now with Evolv AI that these devices are really designed for effortless hearing, designed for effortless selection from you and the patient, and for an effortless connected experience.
This Ask the Expert is an excerpt from Evolving into Effortless: Starkey’s Next Generation of Hearing. For more information, visit www.starkey.com or visit Starkey's Partner Page on AudiologyOnline.
