AudiologyOnline Phone: 800-753-2160


Sennheiser Solutions - November 2024

Counseling Skills

Kris English, PhD

March 19, 2001

Share:

Question

The term ''counseling skills'' is appearing in more audiology literature, but specific information on the nature of counseling skills is often lacking. Could you describe the basics of counseling as they apply to audiology?

Answer

''Counseling basics'' for audiologists begin with the renewed appreciation that patients (and their family and friends) experience emotional, psychological, and social/interpersonal stressors as a result of living with a hearing loss. If our attitude is, ''What's the big deal, it's not like cancer,'' or ''This mom should be over her grief by now,'' we are not ready to engage in nonprofessional counseling.

The next counseling basic is accepting the responsibility for providing support in these areas, primarily by providing an opportunity to talk about them. As patients (and parents of children with hearing loss) talk, we as nonprofessional counselors engage in two communicative acts:
(1) listen carefully to what they tell us, and (2) respond appropriately.

On the surface, this sounds like day-to-day conversation. What makes counseling different? This brings us to the next counseling basic: the commitment to ''listen with a third ear,'' which means that as we listen,
we determine WHAT is being said. Specifically, is this person asking
for information, or is he asking us to attend to a personal adjustment problem? Our response is not automatic, but instead is determined by
what we hear.

For example, what is our immediate response to this situation? A parent
asks us, "Do all children with hearing loss get in trouble in school?'' Is this a request for information, or is it a request that we attend to a personal adjustment matter? If this is a request for information, our response is an easy one: we provide the information. But if this is a request that we attend to this parent's personal worry about her own child, our response is not so straightforward. If we miscalculate and provide information when information was not being requested, the perception will be that we are useful information warehouses but we are not very personally interested in the patient or parent. Since this interaction was not satisfactory, this parent may not broach a topic of personal concern again.

This dynamic of mismatched communication may explain why patients and parents report that audiologists do not come across as ''people-oriented.'' How can this be, when of course we care deeply about the people we serve? Why the misperception? Does this misperception contribute to ongoing dissatisfaction with and even rejection of our efforts to help (i.e., amplification)? Can we change this perception, and will that effort enhance our ability to help? These questions are worth exploring!

In summary, a starting point for ''counseling basics'' are:

  • renewing our appreciation for the psychosocial and emotions impact of
    hearing loss;

  • accepting responsibility for our role in helping in these areas;

  • learning to ''listen with a third ear;'' and

  • matching our responses to what we hear.


  • BIO:
    Kris English, Ph.D., is an assistant professor at Duquesne University in
    Pittsburgh, PA. She teaches an on-line counseling course for the Central Michigan University/Vanderbilt Bill Wilkerson Center Audiology Doctorate
    (Au.D.) program, and has written several articles on counseling in audiology. Her book, Counseling Children with Hearing Impairment and their Families, will be published in Summer 2001.


    kris english

    Kris English, PhD

    professor at the University of Akron/NOAC

    Kris English, Ph.D., earned her doctorate from San Diego State/Claremont Graduate Universities in 1993, and is a professor at the University of Akron/NOAC.  She has authored, co-authored or edited 6 books and 19 chapters, and has presented over 200 workshops and papers in the US, Canada, and Europe, primarily on the topic of audiologic counseling. She recently completed 5 years of service as a Board member for the American Academy of Audiology, including a term as President in 2009-2010.  none


    Related Courses

    Auditory Wellness: What Clinicians Need to Know
    Presented by Brian Taylor, AuD, Barbara Weinstein, PhD
    Audio
    Signia

    Presenters

    Brian Taylor, AuDBarbara Weinstein, PhD
    Course: #36608Level: Intermediate0.5 Hours
      'i loved the podcast format'   Read Reviews
    As most hearing care professionals know, the functional capabilities of individuals with hearing loss are defined by more than the audiogram. Many of these functional capabilities fall under the rubric, auditory wellness. This podcast will be a discussion between Brian Taylor of Signia and his guest, Barbara Weinstein, professor of audiology at City University of New York. They will outline the concept of auditory wellness, how it can be measured clinically and how properly fitted hearing aids have the potential to improve auditory wellness.

    View this Course for FREE.
    Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

    Only $129/yr

    Learn More

    Understanding Patient Empowerment Along the Hearing Health Journey
    Presented by Brian Taylor, AuD, Sarah Gotowiec, PhD
    Audio
    Signia

    Presenters

    Brian Taylor, AuDSarah Gotowiec, PhD
    Course: #37890Level: Intermediate0.5 Hours
      'great topic'   Read Reviews
    Most clinicians recognize the importance of empowerment in the patient journey, but do they know what it really means for a patient to feel empowered? Find out in this engaging and informative podcast with WSA research scientist, Sarah Gotowiec, PhD, who reviews the five dimensions of patient empowerment and how clinicians can apply her research to empower patients more effectively throughout the patient journey. This recent open access article is the focus of her discussion: https://www.tandfonline.com/doi/full/10.1080/14992027.2021.1915509

    View this Course for FREE.
    Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

    Only $129/yr

    Learn More

    The Patient Perspective: What Your Clients Need from You
    Presented by Shari Eberts, Gael Hannan
    Recorded Webinar
    AudiologyOnline

    Presenters

    Shari EbertsGael Hannan
    Course: #39939Level: Introductory1 Hour
      'The women get 100%'   Read Reviews
    To live well with hearing loss clients must employ non-technical dynamics that are often underrepresented or overlooked in standard clinical practice, such as the reframing of attitudes towards hearing loss, and embracing a range of non-technical behavioral game-changers. This course introduces client-centered concepts to help them become stronger self-advocates, better builders of relationships and equipped to improve almost any listening situation.

    View this Course for FREE.
    Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

    Only $129/yr

    Learn More

    Adult Assessments in Hearing Healthcare: Working Across the Continuum
    Presented by Camille Dunn, PhD, Susan Good, AuD, MBA, Alejandra Ullauri, AuD, MPH, Ted McRackan, MD, MSCR, Donna L. Sorkin, MA, Rene Gifford, PhD
    Recorded Webinar
    AudiologyOnline

    Presenters

    Camille Dunn, PhDSusan Good, AuD, MBAAlejandra Ullauri, AuD, MPHTed McRackan, MD, MSCRDonna L. Sorkin, MARene Gifford, PhD
    Course: #38660Level: Intermediate5 Hours
      'So much more information is available that I haven't seen before'   Read Reviews
    This five-course series on adult assessments in hearing health is intended to stimulate collaborative approaches for hearing health professionals, regardless of what hearing technologies they typically provide. Ideally, professionals will support patients in their long-term hearing loss journey, facilitating transitions when appropriate and a comfortable sense of the range of ways hearing loss can be addressed throughout one’s hearing journey.

    View this Course for FREE.
    Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

    Only $129/yr

    Learn More

    Signia Expert Series: What Did They Say? Potential Solutions for Helping Patients Hear the Television
    Presented by Erin Picou, AuD, PhD, Haiping Huang, AuD
    Recorded Webinar
    Signia

    Presenters

    Erin Picou, AuD, PhDHaiping Huang, AuD
    Course: #37895Level: Intermediate1 Hour
      'I'm always looking for ways to improve my patients' life'   Read Reviews
    Watching television or movies at home is a very common leisure activity for adults. Yet, people with hearing loss often struggle to hear the television. This presentation will discuss the importance of television or movie viewing and will offer some evidence-based solutions for improving the television viewing experience for adults with hearing loss.

    View this Course for FREE.
    Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

    Only $129/yr

    Learn More

    Our site uses cookies to improve your experience. By using our site, you agree to our Privacy Policy.