Reimbursement resource hub
The Cochlear™ Reimbursement Hub is designed to assist healthcare professionals and facilities with access to tools and resources to address insurance questions and optimize patient support.
Looking for information on upgrades, replacement sound processors or other parts and accessories? Click here.
For additional coding support, please call 1-800-587-6910 or email codingsupport@cochlear.com.
To reach OMS Pre-Surgical Support
team:
Email:
OMS@cochlear.com
Phone: 1-866-433-4876
Fax: 303.799.4353
Audiologist resources
Cochlear implants
Comprehensive resources to assist Cochlear Implant Audiologists and Speech Language Pathologists in obtaining insurance coverage, identifying codes for billing and diagnosis, and reviewing payment information on covered services using the Medicare Physician Fee Schedule tool.
Bone conduction solutions
Available resources to assist Audiologists in obtaining insurance coverage, identifying codes for billing and diagnosis, and reviewing payment information on covered services using the Medicare Physician Fee Schedule tool.
Connected care resources
Connected Care helps you optimize hearing outcomes for each patient. The coding and telehealth resources available answer frequently asked questions.
Parts and accessories
Coding and billing resources for Cochlear parts and accessories including rechargeable batteries, transmitter cables, external processors and more.
New to implantable technology
Information to assist Audiologists in learning more about implantable technology including a sample clinical appointment protocol brochure to help with candidacy evaluation, activation, and the follow-up appointments.
Surgeon resources
Cochlear implants
Comprehensive resources to assist Cochlear Implant Surgeons in obtaining insurance coverage, identifying codes for billing and diagnosis, and providing access to pre-surgical insurance support.
Bone conduction solutions
Available resources to assist surgeons in obtaining insurance coverage, identifying codes for billing and diagnosis, and providing access to pre-surgical insurance support for Bone Conduction Solutions.
Connected care resources
As a part of our Connected Care portfolio, SmartNav has been designed to enable a streamlined experience from surgery to clinic and provide live insights you can apply during surgery. The resources available help answer frequently asked questions.
Clinical Trials Involving Cochlear™ Technology
Resources for Clinical Professionals & Institutions participating in Clinical Trials Involving Cochlear™ Technology
OMS
Otologic Management Services Insurance Support (a department of Cochlear Americas, referred to herein as “OMS”) is pleased to offer your patients the option to participate in our insurance preauthorization/predetermination of benefits program. The purpose of this program is to establish coverage for and facilitate patient access to Cochlear™ hearing implant systems.
Facility resources
Cochlear implants
Resources to support reimbursement for cochlear implant surgical procedures, identifying codes for billing and diagnosis, and providing access to pre-surgical insurance support.
Bone conduction solutions
Resources to help establish guidelines for surgical procedures, identify codes for billing and diagnosis, and tips for obtaining insurance coverage for Bone Conduction Solutions. Reach out to our Regional Reimbursement Managers for assistance with reimbursement-related questions.
Connected care resources
As a part of our Connected Care portfolio, SmartNav has been designed to set a new benchmark in intraoperative measurement. The resources available help answer frequently asked questions including what is needed, product components, and the intraoperative metrics and more.
Clinical Trials Involving Cochlear™ Technology
Resources for Clinical Professionals & Institutions participating in Clinical Trials Involving Cochlear™ Technology
OMS
Otologic Management Services Insurance Support (a department of Cochlear Americas, referred to herein as “OMS”) is pleased to offer your patients the option to participate in our insurance preauthorization/predetermination of benefits program. The purpose of this program is to establish coverage for and facilitate patient access to Cochlear™ hearing implant systems.
Disclaimer
This material is intended for health professionals. If you are a consumer, please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
For a full list of Cochlear’s trademarks, please visit our Terms of Use page.
CPT and CPT material are copyrights of American Medical Association (AMA): CPT copyright 2022 American Medical Association, all rights reserved. CPT is a registered trademark of the American Medical Association. Information is provided as guidelines only to address the unique nature of implantable hearing solutions technology. This information does not constitute reimbursement or legal advice. Cochlear Americas makes no representation or warranty regarding this information or its completeness, accuracy, fitness for any purpose, timeliness, or that following these guidelines will result in any form of coverage or reimbursement from any insurance company or federal health care program payer. The information presented herein is subject to change at any time. This information cannot and does not contemplate all situations that a health care professional may encounter. To be sure that you have the most current and applicable information available for your unique circumstances, please consult your own experts and seek your own legal advice regarding your reimbursement and coding needs and the proper implementation of these guidelines. All products should be used according to their labeling. In all cases, services billed must be medically necessary, actually performed, and appropriately documented in the medical record.