DIRECTIONS: Firefox on Windows

1. Use the link below to connect your computer to your technical assitance team member. This is not a means of contacting the team members, it is only a method for sharing your desktop with these individuals when you require technical assistance.
   
2. Select "Save to Disk" and click "Save File".
   
3. Once download completes, click "Open".
   
4. Click ok on any security warning.
   
5. The connection opens and should connect in a second or two.
   

DIRECTIONS: Internet Explorer 6 on Windows

1. Use the link below to connect your computer to your technical assitance team member. This is not a means of contacting the team members, it is only a method for sharing your desktop with these individuals when you require technical assistance.
   
2. You may get a security alert at the top of the window.
   
3. If so, click on the alert and select "Download file".
   
4. This should get you to the prompt where you can choose "Run".
   
5. And verify your choice by clicking "Run" again.
   
6. The connection opens and should connect in a second or two.
   

DIRECTIONS: Internet Explorer 7 on Windows

1. Use the link below to connect your computer to your technical assitance team member. This is not a means of contacting the team members, it is only a method for sharing your desktop with these individuals when you require technical assistance.
   
2. This should get you to the prompt where you can choose "Run".
   
3. And verify your choice by clicking "Run" again.
   
4. The connection opens and should connect in a second or two.
   

DIRECTIONS: Safari on Windows

1. Use the link below to connect your computer to your technical assitance team member. This is not a means of contacting the team members, it is only a method for sharing your desktop with these individuals when you require technical assistance.
   
2. Click on the magnifying glass in the download window.
   
3. Execute (double-click) the file.
   
4. The connection opens and should connect in a second or two.
   

DIRECTIONS: Mac OSX

1. Click on the OSXvnc.zip file.
2. If prompted, choose "Open with 'Stuffit Expander'".
   
3. You should see the "OSXvnc" application in your "downloads" folder or on your desktop. Double-click on the "OSXvnc" application.
   
4. If prompted, yes you are sure you want to "Open" it.
   
5. The program opens and should choose "Connect to Client"
6. Enter the correct domain name to connect to and port 5500
7. Finally, click "Start Server"... the connection will begin and we can help.
   

DIRECTIONS: Linux / Other

Sorry, this type of opperating system doesn't have a simple solution for remote assistance. It could still work, if you are familiar with how to initalize a reverse connection from a VNC server application. If you choose to do so, connect to the correct domain name to connect to on port 5500