Installation is not required, security is assured, and there are absolutely no viruses, spyware, malware, that will be introduced to your computer by using this program.
Technical Assitance Team Members:
DIRECTIONS: Firefox on Windows- Use the link below to connect your computer to your technical assitance team member. This is not a means of contacting the team members, it is only a method for sharing your desktop with these individuals when you require technical assistance.
 - Select "Save to Disk" and click "Save File".
 - Once download completes, click "Open".
 - Click ok on any security warning.
 - The connection opens and should connect in a second or two.
DIRECTIONS: Internet Explorer 6 on Windows- Use the link below to connect your computer to your technical assitance team member. This is not a means of contacting the team members, it is only a method for sharing your desktop with these individuals when you require technical assistance.
- You may get a security alert at the top of the window.
 - If so, click on the alert and select "Download file".
 - This should get you to the prompt where you can choose "Run".
 - And verify your choice by clicking "Run" again.
 - The connection opens and should connect in a second or two.
DIRECTIONS: Internet Explorer 7 on Windows- Use the link below to connect your computer to your technical assitance team member. This is not a means of contacting the team members, it is only a method for sharing your desktop with these individuals when you require technical assistance.
- This should get you to the prompt where you can choose "Run".
 - And verify your choice by clicking "Run" again.
 - The connection opens and should connect in a second or two.
DIRECTIONS: Safari on Windows- Use the link below to connect your computer to your technical assitance team member. This is not a means of contacting the team members, it is only a method for sharing your desktop with these individuals when you require technical assistance.
- Click on the magnifying glass in the download window.
 - Execute (double-click) the file.
 - The connection opens and should connect in a second or two.
DIRECTIONS: Mac OSX- Click on the OSXvnc.zip file.
- If prompted, choose "Open with 'Stuffit Expander'".
 - You should see the "OSXvnc" application in your "downloads" folder or on your desktop. Double-click on the "OSXvnc" application.
  - If prompted, yes you are sure you want to "Open" it.
 - The program opens and should choose "Connect to Client"
- Enter the correct domain name to connect to and port 5500
- Finally, click "Start Server"... the connection will begin and we can help.
DIRECTIONS: Linux / OtherSorry, this type of opperating system doesn't have a simple solution for remote assistance. It could still work, if you are familiar with how to initalize a reverse connection from a VNC server application. If you choose to do so, connect to the correct domain name to connect to on port 5500
|
Vivatone
Beltone
Bernafon
Amplifon
AuDNet
Cochlear
Bio-Logic
Energizer
GN ReSound
Otometrics
Interton
Interacoustics
Maico
Micro-Tech
Miracle Ear
Oticon
Phonak
Rayovac
Siemens
SONIC innovations
SeboTek
Sonus
VitaSound
Starkey
Sycle.net
Unitron Hearing