HAUPPAUGE, NY, June 10, 2025 — Widex USA today announced it has been named a Stevie® Award winner in two categories at the 2025 Stevie Awards for Sales & Customer Service: Achievement in Customer Experience and Front-Line Customer Service Team of the Year.
Widely regarded as one of the most prestigious awards programs in global business, the Stevie Awards drew more than 2,100 nominations from organizations across 45 countries this year. Judged by over 300 industry professionals worldwide, the awards recognize excellence in leadership, performance, and customer engagement. With this dual win, Widex joins a distinguished group of industry leaders honored for their commitment to exceptional service.
The Achievement in Customer Experience award recognizes how Widex has built a consistent, end-to-end support journey that prioritizes the customer at every touchpoint. The Front-Line Customer Service Team of the Year award celebrates the individuals who bring that experience to life each day with care and professionalism.
“Earning a Stevie Award is a tremendous honor and a powerful affirmation of the work our team does every day,” said Corrinne Masto, VP, Service Excellence at WSA. “It reinforces that when we lead with empathy and truly listen to our customers, we create meaningful experiences that build lasting trust.”
Widex USA’s customer service team has undergone a significant transformation since being certified as a BenchmarkPortal Center of Excellence in 2016. Since then, through strategic reorganization, the implementation of a globally recognized Quality Monitoring Program, and a strong commitment to team member development, the team has consistently elevated its service to best-in-class standards.
In recent years, Widex USA has reached remarkable milestones that have established new benchmarks for the industry, including:
- A Net Promoter Score (NPS) of 75 since August 2023
- 97% customer satisfaction based on 5-point scale ratings
- 28-second average speed of answer
- 90% first call resolution rate
- 98% of all calls answered, with 80% answered within 30 seconds
The team’s innovative Quality Monitoring Program, which defines clear communication standards and promotes continuous development, has since been adopted by other WSA organizations around the globe.
“These achievements go far beyond statistics. They represent the trust our customers place in us and the pride our team takes in earning that trust,” added Masto. “Every call is an opportunity to make someone’s day a little easier, and that sense of purpose drives everything we do. More than just about solving problems, we strive to deliver peace of mind with empathy, speed, and professionalism.”
The Stevie Awards are widely considered the world’s premier business awards. Since 2002, they have honored achievements in the workplace across a range of industries. To win even one is a significant mark of excellence, and Widex’s dual recognition in 2025 places it among the world’s best for customer experience and service leadership.
To learn more about the Stevie Awards, visit stevieawards.com. For more information on Widex, visit widex.com.
About Widex
Widex, one of the world’s leading brands for hearing aids and part of WS Audiology, was founded in Denmark in 1956. Since our beginning, our ambition has been to create the absolute best hearing aids to deliver the most natural sound. The pursuit of natural sound guides everything we do. Leading audiological research, quality craftsmanship, intuitive design, and exceptional support all play essential roles. Yet, it is the unique technology behind natural sound that truly sets us apart. With each technical advancement, we get closer to the ultimate achievement – sound so natural you can forget about your hearing loss. Sound like no other, naturally perfect.
